Mezzo Bet Privacy Policy

Mezzo Bet respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, protect and share information across our website, mobile version, app, account services, betting products, bonuses, payments, support channels and communications.

We collect account, verification, payment, betting and technical information to provide services, protect accounts and meet applicable obligations. Some information is collected when you browse or contact support without registering. For questions about Mezzo Bet personal data or privacy requests, use Contact Us.

Who We Are

Mezzo Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant licence conditions and regional restrictions. This policy covers users in Addis Ababa and other Ethiopian regions.

For operator identification, see About Us. Review License & Regulation and verify the current regulatory status against the competent authority’s latest information. This policy does not itself establish licensing or government approval.

Information We Collect

“Personal data” means information that identifies you or can be linked to you. “Processing” includes collecting, checking, using, storing, sharing and deleting that information. Depending on your use of our services, categories may include:

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age checks, customer due diligence and fraud-prevention information. KYC, or “Know Your Customer”, means checks used to verify account-holder information and eligibility.
• Transaction data: deposits, withdrawals, payment method details, payment references, balance history and bonus activity.
• Betting and gaming data: sports bets, odds, results, live betting activity, Keno activity and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where used with appropriate notice.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

We limit collection to information needed for lawful, security, operational and regulatory purposes. Do not send unrelated sensitive information or another person’s documents.

How We Use Personal Data

We use information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings and bonuses. For example, account and transaction records may help verify a withdrawal request or resolve a disputed bet settlement.

Information also supports detection of multiple accounts, payment abuse, bonus abuse, fraud and suspicious betting patterns. We may use technical data and support records to investigate errors and improve the website, app, games and customer support.

Other purposes include important service notifications, responsible gaming controls, complaint handling and applicable legal, tax, accounting, anti-money laundering, licensing and regulatory duties. Marketing is sent only where allowed, with available opt-out options. Opting out of marketing does not stop essential account or security messages.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide requested services, meet legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, we seek it for the relevant purpose. You may withdraw consent, subject to applicable rules; this does not undo earlier lawful processing.

The specific lawful reason depends on the information and purpose involved. You can ask us to explain the grounds applicable to your data.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect accounts, remember preferences, analyse traffic, improve performance and support marketing measurement where allowed. Where required, non-essential tracking depends on your consent. Blocking essential cookies may affect login or other functions. See our Cookie Policy.

Data Sharing

Mezzo Bet does not sell personal data as a product. Where necessary, we may share relevant information with payment processors, identity verification providers, hosting and cloud providers, analytics and security services, customer support tools and professional advisers.

These third-party service providers are separate organisations that help deliver or protect services. Their access should be limited to the purpose of the sharing and subject to appropriate confidentiality and data protection requirements. Information may also be disclosed to regulators, law enforcement or courts when legally required.

International Transfers

Some service providers may store or process information outside Ethiopia. Any such transfer must follow applicable legal requirements and use suitable safeguards. You can contact us for information about relevant transfers and protections; provider locations should not be assumed from the website language or your payment method.

Data Storage and Retention

We keep information only as long as necessary for its purpose, including account operation, financial records, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record type and applicable obligations rather than one period for all data.

Closing an account does not necessarily require immediate deletion of every record. When retention is no longer necessary, information should be securely deleted or anonymised so it no longer identifies you.

Security Measures

We use reasonable technical and organisational measures to protect personal data. These may include encryption where appropriate, access controls, secure login systems, monitoring, backups, fraud detection, staff confidentiality duties and internal procedures. No online service or transmission is entirely free from risk.

For Mezzo Bet account security, use a unique password and access Mezzo Bet login through a verified official channel. Never share passwords or one-time codes. Before installing an app or APK, verify its source; avoid files or payment instructions received through unsolicited messages.

Your Privacy Rights

Depending on applicable data protection laws, you may request access to your information, correction, deletion, restriction, objection or an explanation of processing. Requests may be limited where records must be retained for legal, financial, security or regulatory reasons.

1. Step 1: Use Contact Us and state that your enquiry concerns privacy.
2. Step 2: Describe the information or action involved and provide only the account details needed to locate your records.
3. Step 3: Complete any proportionate identity check through the authorised service channel. Never provide your password.

We may need to confirm your identity before releasing or changing betting account data. Requests are handled under applicable requirements; contact support if you need information about the complaint-handling procedure.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. We must not knowingly collect personal data from underage users. If a parent, guardian or user believes such information was submitted, contact support so it can be investigated and appropriate action taken. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and risk indicators may be processed to support responsible betting measures and enforce account restrictions. Relevant records may need to remain after account closure to help maintain those protections. See Responsible Gaming.

Terms, Bonuses and Payments

This policy works alongside our Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or making a payment, review eligibility, KYC requirements, withdrawal procedures, transaction limits, fees and processing times.

When comparing website, mobile and app access, check available functions, verification steps and support channels rather than assuming they are identical. Bonus participation may create additional activity records. Submit verification documents only through an official communication channel when requested.

Updates to This Policy

We may update this Privacy Policy when services, laws, security practices or processing activities change. Review this page periodically. Where applicable requirements call for notice of a material change or renewed consent, we will provide it.